Managing US Visa Online Technical Issues

Updated on May 05, 2024 | Online US Visa

An online application system called the Electronic System for Travel Authorization (ESTA) was created to pre-screen passengers arriving in the US by ship or airplane before boarding. ESTA is a component of the Visa Waiver Program and was launched in the first quarter of 2019 (VWP).

ESTA is a quick and simple means for tourists from the United States to obtain a travel permit to enter the country, with an approval rate of between 24 - 72 hours.

US Visa Online is an electronic travel authorization or travel permit to visit United States for a period of time upto 90 days and visit these amazing places in United States. International visitors must have a US Visa Online to be able to visit United States many attractions. Foreign citizens can apply for an US Visa Application in a matter of minutes. US Visa Application process is automated, simple, and completely online.

Who Should Apply for the ESTA?

  • Individuals without a visitor's visa for the United States.
  • Citizens or nationals of a country participating in the Visa Waiver Program.
  • Those preparing a fresh permission application for a single applicant or a number of candidates.
  • Travelers who will be visit for less than 90 days.
  • Individuals who intend to visit the US for either business or tourism.

What Are Some Common Problems Faced While Accessing the ESTA Website?

Technological problems could occur while the ESTA application is being processed. The problems could be caused by a variety of factors.

  • Make sure your machine complies with the required configuration standards before applying. 
  • The user's internet browser must have 128-bit encryption and have JavaScript enabled to comply with the ESTA criteria. 
  • Furthermore, cookies must be accepted by your web browser. 
  • Use a modern browser

Your web browser or firewall may be to blame for any technical troubles if your configuration appears to fulfill website requirements.

If you experience difficulties applying, verify that your internet security settings are accurate and that your security program is not preventing you from connecting to the website. ISPs (Internet Service Providers) have the power to restrict specific websites. You must get in touch with your ISP in this case.


If you want to visit California for business or tourism purposes, you will have to apply for a US Visa. This will provide you with permission to visit the country for a period of 6 months, for both work and travel purposes.

Phone Numbers for ESTA Form Validation Problems

The phone numbers of candidates are occasionally not accepted by the application form. If you run into this issue, try entering your number again while being careful not to use any spaces or other special characters, such as hyphens.

Passport Numbers

Passport numbers can occasionally not be accepted by the systems. In such cases, input the number again while being careful to not use hyphens or spaces.

Be aware that any special characters, including those found in names, will be ignored by the system. Your name must appear exactly as it appears on the machine-readable zone of your passport (MRZ). It refers to the two lines at the bottom of your personal information page that are made up of chevrons and numbers.

British citizens are required to apply for a US visa to enter United States for visits upto 90 days for tourism, business, or transit purposes. Learn more at US Visa from United Kingdom.

Errors with ESTA Form Submission

Your attempt to go to the next page will be immediately rejected by the system if any errors are found in any field of the submission. You will have to fix the problem in order to go forward. The system could occasionally lock up, stopping you from submitting your application. In certain situations, the issue can be with your browser, necessitating the usage of a different computer or web browser.

If you see a notification stating that there is an application with a similar passport number that has already been submitted, it signifies that you have previously applied and it is still valid. An ESTA application typically has a 30-day validity period. However, if there is any biographical information in your prior application that is inaccurate, it becomes void and must be changed.

Errors in ESTA Payments

Use a different debit or credit card if you ever suffer a payment issue. As an alternative, you can speak with your bank to learn more about the reasons the charge was declined.

 If you continue to have problems with payment or anything else, you can try submitting your application again using a different web browser or a device that can connect to the internet. If it works, click the next button to finish submitting your application.

 All ETSA applications would be subject to a fee under the 2009 Travel Promotion Act. You will be assessed the following fees for each fresh submission:

  • Processing Fee: An applicant will be assessed a processing fee when requesting an electronic travel authorization.
  • Authorization Fee: You will be charged an extra fee to your debit or credit card if you are granted authorization through the Visa Waiver Program.

You will only be paid for the application's processing if your travel authorization is rejected. Application fees for further third-party transactions are not refundable.


Certain foreign nationals are allowed by United States to visit the country without having to go through the lengthy process of applying for the United States Visitor Visa. Learn more at ESTA US Visa Requirements

Assistance with Other Errors

Visit our Frequently Asked Questions page to see if your issue has a solution on the site for any other technical issues.

On the INFO center page, select (Ask Question) if you can't locate a solution. It is recommended that you describe your technical concerns in English and include information about your internet-browsing software (such as a laptop or smartphone) and web browser (e.g. Chrome).

If you still require help or need guidance, you can contact US Visa Helpdesk

French citizens, German citizens, Greek citizens, and Finnish citizens can apply online for ESTA US Visa.